Learn how our team helps all of our dealers succeed.
At GOPD, we’ve been providing office products dealers with an all-in-one solution for selling products online since 2005. That’s nearly two decades of creating industry-leading office supply e-commerce solutions, and helping dealers across the country grow their businesses!
A huge key to our success, and the success of our subscribers, are our unique, tailored training options. With GOPD, there’s no one-size-fits-all training program — our training team is here for you and your individual challenges every step of the way.
Let’s dive into some fun or surprising facts about our office supply e-commerce solutions training programs that you may not have known before!
There’s no such thing as a silly question!
Our training team is available to answer any questions you have, whether you’re a new subscriber just learning the ropes of your new e-commerce platform or a longtime customer with a question about a new module or feature. Our expert trainers have heard it all and are always ready to help!
Every subscription comes with access to telephone support with a member of our team from 8 a.m. to 8 p.m. Eastern time, and email support is also available at no extra cost. If you have a question outside of business hours, you’ll also have access to an online resource center with documentation and suggestions.
You’ll always train with a human — not a video
Another aspect of our training options that we’re particularly proud of is that they’re always personalized and conducted by a member of our training team. You won’t be left to figure things out on your own with an instruction sheet or a pre-recorded video tutorial here!
Instead, one of their team members will guide you through the training, answer any questions you may have, and ensure that you’re fully comfortable with the features you’re learning. A personal touch like this can make all the difference, especially when you’re new to the platform or need help with a particular feature.
“For training purposes, everything is customized. We customize the training to the dealer, and despite what a lot of people think, no two dealers are alike in the way they handle their business,” explained Melody Becker, our Lead Trainer. “It’s important to know the right questions to ask and to be able to make recommendations to help them with their workflow and to help them determine the best direction they want to go, especially if they’re very new to the office supply industry in general.
We’re in it for the long haul
At GOPD, personal relationships with our dealers are at the core of everything we do. Our trainers don’t just provide one-off training sessions — they work hard to build lasting relationships with their subscribers. Our team takes the time to get to know our dealers, understand their business goals, and tailor their training to match their unique needs. This level of care and attention ensures that subscribers feel heard and supported every step of the way, even after the initial onboarding sessions are complete.
“The fact that I’ve developed friendships with several of the dealers, and still talk to these folks, whether they need help or not, to see how they’re doing. That’s pretty much what I like most about working with the dealers — being able to help them and just developing friendships with them too,” Becker said.
Meet your Dealer on Demand
Need a little extra support on a larger project or upgrade? Our program allows us to act as an extension of your internal team, helping with one-off tasks or with assistance on an ongoing basis. With Dealer on Demand, our team can help you with shopping cart design, customized user guides, account administration, custom reporting, user cart customization, large projects, importing customers, customer support, and more!
When you work with GOPD, you know you’re getting training options that are just as impressive as our office supply e-commerce solutions. Whether you’re completely new to the world of e-commerce or looking to improve your existing setup, GOPD offers personalized, hands-on training that will help you get the most out of their platform.